Martinsburg College offers a range of quality distance learning programs and online college programs for the military community, including veterans and military spouses.

Refund Policy, Withdrawal Requirements

Cancellation Policy

A student has five (5) calendar days after signing an enrollment agreement to cancel enrollment in any manner and receive a full refund of all monies paid to the institution.

A student requesting cancellation more than five calendar days after signing an enrollment agreement, but prior to beginning a course or program, is entitled to a refund of all monies paid minus a one-time administrative fee per program of no more than 20 percent of the tuition and not to exceed more than $200.

Tuition Refund Policies

When a student cancels after completing at least one assignment but less than 50 percent of the graded assignments, the institution may retain the administrative fee of no more than 20 percent of the tuition, not to exceed $200, plus a percentage of tuition paid by the student in accordance with the following schedule:

Percentage Completed by the Student Percentage of Tuition Returned to the Student (or Third-Party Funding Agency) Minus the Administrative Fee Percentage of Tuition Retained by the Institution
Up to 10% 90% 10%
>10% – 25% >75% 25%
>25% – 50% 50% 50%
>50% – 100% 0% 100%

 
For students enrolled in degree programs, the refund policy is calculated on a course by course basis. Students have the right to withdraw from the program at any time. However, the refund period ends in conjunction with the initial enrollment termination date which is located on the Enrollment Agreement. The termination date is 1.5 times the program length. For example, an 8-month program would have a termination date 12 months from the student’s start date. If students do not complete their program within the time allotted prior to the termination date of the enrollment agreement, no refund will be issued.

Program Withdrawal

Students wishing to withdraw from their program should contact Lori Charbonnier in the Student Services Department. This can be done in any manner including by telephone at (304) 607-4039, by email at lcharbonnier@martinsburgcollege.edu and put “Program Withdrawal” in the subject line, by fax at 866-475-9533, or in writing to:
Lori Charbonnier
Student Services Dept.
Martinsburg College
341 Aikens Center
Martinsburg, WV 25404

Students must clearly state the effective date of withdrawal, which must be on or after the date of notification, and the reason for withdrawal. Students must communicate with Ms. Charbonnier directly to confirm their withdrawal. Ms. Charbonnier will confirm your withdrawal request within 72 hours. It is the students’ responsibility to ensure that the school has been properly notified of their intention to withdraw. Students who do not receive a communication within 72 hours of their notice to withdraw should send a follow up communication to Ms. Charbonnier