Martinsburg College offers a range of quality distance learning programs and online college programs for the military community, including veterans and military spouses.

Refund Policy, Withdrawal Requirements

Cancellation Policy

Students who elect to cancel within five calendar days of enrolling will receive a refund of all money paid to the institution. The five calendar days begin when the student signs the enrollment agreement.

Tuition Refund Policies

If a student withdraws after five days but before submitting an assignment, the amount retained by the institution will be 20% of the tuition charge per program (not to exceed $200). This is the non-refundable portion of tuition. For students withdrawing from a degree program or dropping a course, the amount retained by the institution will be 20% of the tuition charge per course ($150) not to exceed $200 per degree program.

After the five day cooling off period, where the student cancels after completing at least one assignment but less than 50 percent of course assignments, the institution may retain the non-refundable portion of tuition referenced above plus a percentage of refundable tuition which shall not exceed the following:
a) Up to and including 10 percent of the course, 10 percent of the refundable tuition (tuition charges remaining after subtracting the non-refundable fee already retained).
b) Between 10 percent and 25 percent of the course, 25 percent of the refundable tuition.
c) Between 25 percent and 50 percent of the course, 50 percent of the refundable tuition.
d) After the student completes more than half the course, the institution shall be entitled to retain the entire total course tuition.

Students have the right to withdraw from the program at any time. However, the refund period ends in conjunction with the initial enrollment termination date which is located on the Enrollment Agreement. The termination date is 1.5 times the program length. For example, an 8-month program would have a termination date 12 months from the student’s start date. If students do not complete their program within the time allotted prior to the termination date of the enrollment agreement, no refund will be issued.

Program Withdrawal

Students wishing to withdraw from their program should contact Lori Charbonnier in the Student Services Department. This can be done in any manner including by telephone at (304) 607-4039, by email at lcharbonnier@martinsburgcollege.edu and put “Program Withdrawal” in the subject line, by fax at 866-475-9533, or in writing to:
Lori Charbonnier
Student Services Dept.
Martinsburg College
341 Aikens Center
Martinsburg, WV 25404

Students must clearly state the effective date of withdrawal, which must be on or after the date of notification, and the reason for withdrawal. Students must communicate with Ms. Charbonnier directly to confirm their withdrawal. Ms. Charbonnier will confirm your withdrawal request within 72 hours. It is the students’ responsibility to ensure that the school has been properly notified of their intention to withdraw. Students who do not receive a communication within 72 hours of their notice to withdraw should send a follow up communication to Ms. Charbonnier