The world of technology is constantly changing. Consumers have become accustomed to having unlimited information at their fingertips. As technology continues to advance into all facets of society, the working knowledge required to operate and maintain computer hardware and software is also steadily increasing. The Computer Support Technology Certificate Program teaches students how to repair and upgrade hardware, install software and operating systems, and perform network administration duties. Students will learn to diagnose and troubleshoot common hardware and network issues while developing exceptional customer support and service management skills.
Upon completion of the program, students are expected to be able to:
Create and manage files and folders on a PC
Provide technical support to customers via telephone, instant message, and email
Install, configure, optimize, secure, and manage Windows
Apply effective troubleshooting processes to identify and remedy problems with hardware and networks
Install and configure various hardware, peripherals, expansion cards, RAM, and devices
Set up, configure, troubleshoot, and maintain a wired and wireless network
Set up security and intrusion detection systems and mitigate against various threats and attacks in a network environment
Devices & System Components
Preventative Maintenance Techniques
Operating System Technologies
Security and Data Disposal
Networking Technologies & Implementation
DNS, Troubleshooting, and Virtual Networking
Resolving Installation Issues
Students may transfer credits from the Computer Support Technology program into the Associate of Science in Integrated Technologies program. Students should be aware that while the transfer credit option is available, the Computer Support Technology program is a certificate program and not a degree program.
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