The hospitality and tourism industry leads the future as one of the largest growing work segments, offering career-minded individuals a rewarding, fast-paced environment with multiple career paths.
The hospitality industry is one of dynamic growth potential, with more than 200 industry careers available in a number of different disciplines. The industry includes service sector work like tourism, hotels, and food service.
In this program, students will receive a comprehensive introduction to the many entities that make up the hospitality industry, as well as an overview of today’s hot issues, including ethical challenges and management concerns. Numerous examples, exhibits, and statistics give students an up-to-date look at the dynamic hospitality field. Students will learn about a hotel’s front office and the role it plays in create memorable guest experiences. Students will learn how the front office interacts with other departments, strategies for keeping the front desk profitable, and how e-commerce and social networking affect front office operations. Students will also learn about the critical role housekeeping plays in the success of today’s hospitality operations. Students will gain insight into the successful management and operational tactics used in food and beverage operations, how food service operations improve quality standards while reducing expenses, and explore ways in which technology can be used to give guests greater value for their dining dollars and improve efficiency. Students will also be introduced to the supervisory skills they’ll need to succeed in a hospitality career.
Upon completion of this program, students are expected to be able to:
- Identify the various entities that comprise the hospitality industry
- Define service and summarize how service business differ from manufacturing businesses
- List some global factors that affect the travel and tourism industry
- Identify the quality standards expected in the food and beverage sector
- Describe marketing channels and tactics that can be used to promote business
- Identify strategies for recruiting, hiring, and onboarding new employees
- List key security policies in hotel and lodging management
- List the guidelines for proper cleaning of rooms, linens, and uniforms
The Hospitality Fundamentals Program – Topics Include:
Introduction to Hospitality
Management of Food and Beverage Operations
Supervision in the Hospitality Industry
Managing Front Office Operations
Managing Beverage Operations
Managing Housekeeping Operations