Hospitality and Services

Hospitality and Services

The hospitality and tourism industry leads the future as one of the largest growing work segments, offering career-minded individuals a rewarding, fast-paced environment with multiple career paths.

Hospitality and ServicesThe hospitality industry is one of dynamic growth potential, with more than 200 industry careers available in a number of different disciplines. The industry includes service sector work like tourism, hotels, and food service.

For individuals looking to develop professional skills in this hospitality industry, this program prepares students for the American Hotel & Lodging Educational Institute (AHLEI) certification. Learn about the many entities that make up the hospitality industry, as well as an overview of today’s hot issues, including ethical challenges and management concerns. Numerous examples, exhibits, and statistics give students an up-to-date look at the dynamic hospitality field. Learn the importance of a hotel’s front office and the role it plays in create memorable guest experiences. How the front office interacts with other departments, strategies for keeping the front desk profitable, and how e-commerce and social networking affect front office operations. Gain insight into the successful management and operational tactics used in food and beverage operations, how food service operations improve quality standards while reducing expenses, and explore ways in which technology can be used to give guests greater value for their dining dollars and improve efficiency. You will also learn the supervisory skills they’ll need to succeed in a hospitality career.

Topics Include:

The Hospitality Industry

Management of Food and Beverage Operations

Supervision in the Hospitality Industry

Managing Front Office Operations

Managing Beverage Operations

Managing Housekeeping Operations