Generally, medical offices are not managed by doctors and nurses directly. They hire medical office administrator to greet patients, provide customer service, and manage health records. A big part of this role is helping patients to feel at ease, answer administrative questions, and ensure the accuracy of health records. In the Medical Office Administration Certificate Program students develop skills in medical office procedures, anatomy and related terminology, health insurance processing, billing and coding, and customer service.
In order to be an effective medical office administrator, students need to possess good customer service and listening skills. Students will want to develop strong organizational skills and be detail oriented. Students will benefit from developing excellent spelling skills in addition to having a good foundation in grammar and punctuation.
Upon completion of this certificate program, students are expected to able to:
Define and discuss medical ethics, law, compliance, and HIPAA.
Maintain accurate patient records.
Name the parts of various body systems and discuss their function.
Identify common diagnoses, laboratory tests, clinical treatments, pathological conditions, surgical terms, and pharmacological agents used in treating disorders of the various body systems.
Use Medisoft software to enter and maintain patient information required for billing and insurance claims processing.
Look up and apply diagnostic and procedural codes.
Process insurance claims for the various payers, e.g. Blue Cross/Blue Shield, Medicare, and private, third-party plans.
Completion: Students must successfully complete 18 semester credit hours to earn a Medical Office Administration Certificate.
Medical Office Administration Certificate Program – Topics Include
Medicare and Medicaid Policies
Effective Time Management
Medical Terminology and Definitions
Universal Claim Forms
Healthcare Industry Overview
Electronic Remittance Advice (ERA)
Claim Monitoring and Follow Up
Medicare, Medigap, and Supplementary Insurance