Generally, medical offices are not managed by doctors and nurses directly. They hire medical office administrator to greet patients, provide customer service, and manage health records. A big part of this role is helping patients to feel at ease, answer administrative questions, and ensure the accuracy of health records. In the Medical Office Administration Certificate Program students develop skills in medical office procedures, anatomy and related terminology, health insurance processing, billing and coding, and customer service.
In order to be an effective medical office administrator, students need to possess good customer service and listening skills. Students will want to develop strong organizational skills and be detail oriented. Students will benefit from developing excellent spelling skills in addition to having a good foundation in grammar and punctuation.
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Upon completion of this certificate program, students are expected to able to:
- Use business software applications to create and manage documents, spreadsheets, and email communications
- Answer phones, schedule appointments, and take messages
- Identify the meaning of medical terms
- Protect the security of patient records to ensure that confidentiality is maintained
- Compile and maintain patient’s electronic medical records, and ensure completeness, accuracy, and compliance with regulations
- List and describe the steps in the medical billing cycle
Completion: Students must successfully complete 18 semester credit hours to earn a Medical Office Administration Certificate.
Medical Office Administration Certificate Program – Topics Include
Health Insurance Plans
Medical Terminology and Definitions
Regulations, Legislation, Ethics, and Compliance
Fraud, Abuse, and HIPAA
OSHA Compliance and Infection Control
Medical Billing Process
Health Information Exchange
Electronic Health Records
Entering and Managing Patient Data
Communication, Empathy, and Customer Service