Martinsburg College is an online distance learning college offering an industry leading Medical Administration education certificate program. We are proud to serve the military community including veterans and military spouses.

Medical Office Administration Certificate Program

medical-office-workerLearn the skills required to perform administrative functions in a medical office environment. Generally, medical offices are not managed by doctors and nurses directly. They hire medical office administrators who manage a variety of tasks such as greeting patients, providing customer service, managing general business processes of the office, and managing health records. A big part of this role is helping patients to feel at ease, answering administrative questions, and ensuring the accuracy of health records. In the Medical Office Administration program, students develop skills in medical office procedures, anatomy and related terminology, medical billing, professional communication, business software applications for the medical office, electronic health records, and general business office administration. The program length is 42 weeks.

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Upon completion of this certificate program, students are expected to able to:

  • Use business software applications to create and manage documents, spreadsheets, presentations, and email communications
  • Describe how to professionally greet patients, answer phones, schedule appointments, and take messages
  • Identify the meaning of, use, and understand medical terms
  • Protect the security of patient records to ensure that confidentiality is maintained
  • Compile and maintain patients’ electronic medical records, and ensure completeness, accuracy, and compliance with regulations
  • List and describe the steps in the medical billing cycle
  • Demonstrate professionalism in every aspect of their role as a medical office professional

Medical Office Administration Certificate Program – Topics Include

Medical Office Procedures
Electronic Health Records
Entering and Managing Patient Data
Communication, Empathy, and Customer Service
Patient Processing
The Medical Billing Cycle
Daily Operations in the Medical Office
HIPAA Compliance
Professional Communication Skills
Time Management
Information Management & Efficiency

Completion: Students must successfully complete 24 semester credit hours to earn a Medical Office Administration Certificate.